OUR CULTURAL BELIEFS
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Own It I hold myself and others accountable for results.
The Patient Service Coordinator (PSC) is responsible for coordinating the Lifetime Care of the patient as well as being a resource for the physician and their staff. The PSC assists patients with navigating their healthcare benefit in an effort to minimize the financial burden of the lifetime therapy they require. From the submission of a prescription; to ongoing patient contact; with consistent follow –ups required to ensure compliance with therapy the PSC guides those involved with the patient through the entire evolution of care for the Life Time Therapy they require. This includes verifying benefits, obtaining prior authorizations, assisting with medical appeals and coordinating other financial assistance as needed. They will partner with internal departments to resolve customer issues as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.