The EVERSANA Patient Services (PS) IT department has identified a need to hire an application support manager. PS is in growth mode and is adding a number of customer programs and features. We are also undertaking several initiatives to build a future state platform as well as address accumulated technical debt in our current platform.
Currently, PS IT does not have a formal support or “run” team. When production incidents occur, they are addressed by the development team. This is resulting in project delays and employees being overworked. Additionally, EVERSANA is deploying the market leading ServiceNow™ product to enforce ITIL and ITSM (IT Service Management) practices and processes. To fully realize the benefits of this tool, PS IT needs a dedicated Application support manager. Application Support Manager leads a team responsible for the Support and operations of CRM platforms built on Microsoft Dynamics, SFDC Health Cloud, .Net, Java Spring boot microservices and business objects technologies. The Application Support Manager will collaborate with stakeholders across the business unit.
Finally, PS IT wants to augment its staff by using offshore partners. These partners may be EVERSANA-India employees or suppliers with offshore capabilities. The person taking this role will be supervising 10-15 people, consisting of partners and employees.
OUR CULTURAL BELIEFS
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Own It I hold myself and others accountable for results.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
EXPECTIONS OF THE JOB:
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.