• Director Client Services, Market Access

    Job Locations US-PA-Yardley
    Job ID
    # of Openings
    Marketing, Market Access
  • Overview


    Patient Minded I act with the patient’s best interest in mind.

    Client Delight I own every client experience and its impact on results.

    Take Action I am empowered and empower others to act now.

    Grow Talent I own my development and invest in the development of others. 

    Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

    Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

    Own It I hold myself and others accountable for results.


    The Director Client Services is responsible for building strong client relationships to identify new users,  drive annual product renewals and create upsells of Insights services. Client Strategy works with cross-functional teams including Sales, Business Development, Research Teams, and Product Management to accelerate usage and relay client needs.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: Our people leaders are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

    • Client Engagement and Sales Support 
    • Client Support and Engagement Improvement
    • Quality Improvement Planning
    • Drive client engagement success across relationships, grow revenue and add value to establish EVERSANA as a valued strategic partner
    • Establish trusted relationships with clients by maximizing engagement across customer contacts, increasing loyalty with assigned client companies
    • Understand client business goals and anticipate future needs to deliver optimal solutions to business questions
    • Identify key users and promote use of products within client companies, while tracking and managing all activities in Salesforce.com
    • Support renewal and contract process by tracking and measuring renewal status, overseeing process to ensure that all clients have signed appropriate
    • Attend meetings with internal SME product teams to build relationships with existing accounts and to identify new opportunities \P
    • Provide feedback to leadership to define future product and service strategies
    • All other duties as assigned


    People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

    • Must work in coordination with other client facing teams include commercial sales, product management, and subject matter experts
    • Align resources and tool to optimize client experience


    • Hours Full-time M-F, 40 hours

    The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.


    An individual in this position must be able to successfully perform the expectations listed above.



    The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

    • Education B.S./B.A. in relevant field of study
    • Experience and/or Training
      • Strong organization, planning and time/client management skills
      • Strong problem-solving skills
      • Excellent written and presentation skills
      • Ability to work under pressure, meet deadlines, and work with multiple clients simultaneously
      • Team player and be able to effectively interact with staff at all levels of the company
      • Client management skills with superior customer service orientation
      • Strong interpersonal skills with the ability to build rapport with clients
      • Ability to engage and influence people
      • Active Listening /questioning and probing skills
    • Results orientation, initiative, self-appraisal and continuous learning mindset
    • Resilient; deals positively with adversity (handles rejection, learns from mistakes, maintains optimism/motivation following loss or disappointment)
      • Willingness and ability to travel approximately 25-30% of time
      • Proficiency in MS Word, Excel, PowerPoint, Outlook, and Salesforce.com
    • Licenses/Certificates n/a
    • Technology/Equipment
      • Proficiency in MS Office
      • Experience with survey tools, web scraping, and data management
      • Working knowledge of data tools, authoring tools, and CRM


    • Education BA/BS in relevant field of study required
    • Experience and/or Training
      • Five plus years of experience within pharmaceutical/life sciences
      • Five plus years of business to business client sales and management experience
      • Proficiency with Salesforce.com; creating and pulling reports, inputting all sales activity and upkeep of Salesforce opportunity and contract stage activities
    • Licenses/Certificates n/a
    • Technology/Equipment n/a



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