• Contract Management Specialist

    Job Locations US-WI-Milwaukee
    Job ID
    # of Openings
    Channel Management
  • Overview


    Patient Minded I act with the patient’s best interest in mind.

    Client Delight I own every client experience and its impact on results.

    Take Action I am empowered and empower others to act now.

    Grow Talent I own my development and invest in the development of others. 

    Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

    Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

    Own It I hold myself and others accountable for results.



    The Contract Management Specialist is primarily responsible for the chargeback and rebate invoice processing for various EVERSANA clients.


    Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:


    • Process chargeback submissions
    • Perform contract administration activities
    • Research and resolve aged chargeback deductions
    • Prepare reconciliations of Medicaid Drug Rebate Program invoices and prior quarter adjustments
    • Perform necessary administrative duties related to Medicaid processing
    • Must be able to maintain SOP established service levels of chargeback and Medicaid rebate processing across several client drug manufacturers.
    • Validate and reconcile chargebacks, including resolution of any variances or discrepancies
    • Maintenance of contracts including, class of trade, pricing, membership, group purchasing organizations (GPO), etc.
    • Monitor pricing and membership eligibility to validate claims.
    • Maintain an organized audit trail.
    • Collaborate with major industry wholesalers and key state Medicaid administrators toward claim dispute resolution. Develop and maintain lasting relationships to accurately and quickly achieve results.
    • Respond to client inquiries and/or request for ad hoc reports/analysis.
    • Support relationships and engage in effective communications with clients.
    • All other duties as assigned


    • Travel - Close to 0%
    • Hours - 40+, typically Monday - Friday        

    An individual in this position must be able to successfully perform the expectations listed above.


    The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.



    The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.


    • EducationHigh school diploma and a minimum of five years of work related experience in a professional environment. Or associate degree in a business related area.
    • Experience and/or Training - Proficiency using the following software: Microsoft Excel, Microsoft Word, Microsoft Outlook.  The ability to learn and become proficient in company software packages.
    • The ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and complete assigned tasks in a timely manner.
    • Must be receptive to training and diligent in learning and working under the processes and procedures in place.
    • Interact positively in a team orientated environment.
    • Strong mathematical, analytical and customer service skills.
    • Strong written, verbal and interpersonal communication skills are critical to this position.


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